Coding Operations Analyst

Serves as a primary resource for technology/applications planning, management, and support.  Provides technical support to all coding systems and those systems that interface with coding. Analyzes data and presents in Excel spreadsheets for monitoring quality and productivity. Provides support to the Coding Manager to assist in the management of daily coding operations. Prepares reports for Manager to trend issues identified and resolutions achieved or where Managerial support is required.   Sets up all coding meetings utilizing webinar access for remote coders and prepares and instructs educational meetings on processes and systems.  Monitors query process to assure timeliness of query submission and return.

1. Assists with development, implementation, and planning for technology consistent with customer requirements and industry standards.
2. Develops policies and procedures related to the use, management, and support of assigned applications.
3. Serves as a departmental and customer training resource and mentors new employees.
4. Serves as a primary resource or project leader for HIM system related projects with focus on planning, management, and support of these projects.
5. Assists with computer system maintenance and installation of hardware and software; responsible for the management of coding systems.
6. Consults with other departments and advises on software, interfaces and network design.
7. Knowledge of CAC system. Assists with CAC problem solving and maintenance.
8. Assists and advises the IT department with Meditech programs, interfaces and other projects.
9. Maintains the Meditech coding dictionaries.
10. Use of SQL to pull data to create custom reports.
11. Coordinates with coding manager and director for standard operating procedures and guidelines.
12. Works closely with manager and supervisors, OP departments, and patient access to resolve any documentation issues to ensure accounts are coded and final-billed in accordance within mandated timeframes.
13. Identifies any issues related to training for processes or system needs for the coding staffs and prepares necessary documentation and presentation information. 
14. Uses Microsoft applications to track productivity, identify and monitor trends. Provides feedback and recommendations on issues identified.
15. Uses “GotoMeeting” or similar service to establish webinars for coding meetings as well as departmental meetings to include remote coders.
16. Enters productivity and quality stats in Excel on a biweekly basis or as needed and provides report to Coding Manager with identification of issues that need to be addressed or trends that may be of concern.
17. Serves as system administrator for the CAC system, reporting problems and following until resolution.
18. Some minor OP coding as necessary.
19. Participates in and practices lean management principles and processes.

DCH Standards:      

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

1. Bachelor’s degree, HIM experience preferred.

2. Credentialed as a 3M 360 Encompass Certified System Administrator or this credential to be achieved within 6 months of date of hire.
3. Excellent written and verbal communication skills with the ability to make formal presentations required.
4. Possesses excellent personal computer skills with experience in hospital or clinic applications.

1. Must be detail oriented, self-motivated and have the ability to stay focused on tasks for extended periods of time.
2. Microsoft Excel, PowerPoint and Word experience required.
3. Must be efficient in the use of all office equipment, such as printers, computers, fax machines, scanners and microfilm reader/printers, etc.
4. Must be able to prepare and present educational in-services in front of a group of individuals.
5. Good organizational and presentation skills.
6. Heavy involvement with IT to resolve issues related to coding computer systems.
7. Must be able to read, write legibly, speak and comprehend English.

WORKING CONDITIONS

WORK CONTEXT

1. Requires the ability to work 8 hours quietly at a computer screen and keyboard/mouse.
2. Must be able to meet deadlines as assigned.
3. Requires the ability to withstand pressures of constant deadlines, audits, educational demands and changing healthcare environment.
4. Must be able to communicate and mitigate situations with angry or dissatisfied people. 
5. Must have ability to accept criticism and to deal calmly and effectively in high stress situations.  
6. Must be able to communicate both verbally and in writing on a daily basis. 
7. Must be able to lead and participate in groups.
8. May be required to make presentations to groups on a frequent basis. 
9. Must be able to adapt to changes in work area as assigned. 
10. Displays a willingness to take on responsibilities and challenges. 
11. Ability to maintain confidentiality.

PHYSICAL FACTORS

1. Hearing and vision must be normal or corrected to within normal range. 
2. Able to perform the duties with or without reasonable accommodation. 

3. This job is considered light work. Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

1. This job involves standing, walking, sitting, stooping, pushing, pulling, and crouching.
2. Ability to lift up to 20 pounds occasionally and 10 pounds frequently.
3. Must have good dexterity
4. Should be able to reach and extend arms in any direction.