Client Operations Manager

Purpose:

As a Client Operations Manager at PayByPhone you will be managing and delivering a wide range of business and operational projects, with a strong focus on client onboarding, implementation, and expansion of PayByPhone services and products. This role works cross-functionally with internal stakeholders and clients to ensure projects are delivered on time, to scope, and to a high standard, while also driving continuous improvement across operational processes.

Responsibilities:

• Lead and deliver a wide range of business operations projects end-to-end, including client onboarding, implementation, expansion, and internal operational initiatives.
• Own project governance, including scope definition, planning, timelines, dependencies, risks, and delivery outcomes.
• Attend and contribute to kick-off meetings and ongoing stakeholder forums to ensure alignment and momentum.
• Develop, maintain, and manage detailed project plans through to completion, ensuring visibility and accountability across teams.
• Coordinate all inputs required to configure PayByPhone systems, platforms, and processes.
• Partner with internal stakeholders across Operations, Technology, Finance, Marketing, and Leadership to ensure successful project delivery.
• Ensure relevant teams and stakeholders have appropriate access to systems and tools required to deliver and support projects.
• Coordinate testing, validation, and client sign-off for platforms, vendors, locations, and rates prior to go-live.
• Coordinate operational readiness activities, including signage, communications, and marketing materials to support launches and changes.
• Ensure accurate and timely capture of client and project data, maintaining data integrity within Salesforce and other operational systems.
• Monitor project progress, identify risks and issues, and proactively implement mitigation strategies.
• Provide clear, concise reporting on project status, outcomes, and benefits realised.
• Drive continuous improvement initiatives and help define and embed best practices across business operations and onboarding processes.
• Lead client training on key systems and products, tailoring sessions to meet specific client needs.

Other things you may get involved with:

• Provide operational and administrative support to Technical Operations Executives as required.
• Support Client Account Managers by attending client meetings when requested.
• Undertake ad hoc tasks and responsibilities as directed by the manager to support wider business and operational goals.
• Participate in events and initiatives to help promote and raise awareness of PayByPhone to the general public.

Required Qualifications

Essential 

• At least 2 years experience of working in a client facing environment 

• Interest in technical topics 

• The ability to create well written documents 

• Excellent IT skills including Word, Excel & PowerPoint 

• Very good knowledge of German and English, both in writing and speaking 

• The ability to gather, analyze and present material clearly and concisely 

Desirable: 

• Educated to a degree level or similar professional training 

• Experience in parking or technology 

About PayByPhone:

At PayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow, we’re looking for people who want to grow with us.
Together, we’re on an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than 60 million users across North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely — without waiting in line, carrying change, or worrying about costly fines.

We operate in a world that’s constantly evolving — and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we:

• Make things happen
• Stay curious
• Work together
• Have fun
• See through our customers’ eyes

These principles shape how we collaborate, innovate, and deliver on our commitments.

We’re also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications — ensuring we reflect the talent and communities we serve.
Want to see our values in action? Visit our Instagram and LinkedIn. Curious about the story behind our values? Head over to our About Us page to learn more.

Equal Opportunity/Affirmative Action Employer

PayByPhone is an Equal Opportunity Employer. PayByPhone provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.