Capacity Procurement Executive II - After Hours

Capacity Procurement Executive – After-hours is responsible for managing customer freight coverage and carrier relationships during non-standard business hours. This role includes monitoring active shipments, sourcing and recovering capacity, managing service exceptions, and ensuring pickup, transit, and on-time delivery while providing consistent after-hours operational support.

To avoid extended work periods and ensure appropriate rest time, employees will receive one weekday off during the pay week. This results in a balanced two‑week rotation that alternates between:

Week 1: Weekend coverage; with one weekday off (40 total hours)

Week 2: No weekend coverage; with one weekday off (40 total hours)

Capacity Procurement Executive – After-hours responsibilities and essential job functions include, but are not limited to the following:

• Provide after-hours support for urgent customer, carrier, and internal team inquiries.

• Serve as an after-hours point of contact for customers regarding load updates and capacity availability.

• Cover open and uncovered loads during nights and weekends using approved carrier networks and load boards to match customer needs with available capacity.

• Negotiate rates with partner carriers to recover, secure, and cover available or at-risk loads while maintaining profitability.

• Dispatch carriers and properly update loads within the transportation management system.

• Ensure customer freight is covered during after-hours operations by managing pickup, transit, and on-time delivery; Monitor active loads and perform continuous track and trace to identify service risks, delays, and potential failures.

• Maintain frequent communication with partner carriers to confirm shipment status, location updates, and delivery expectations.

• Consistently take ownership of shipment exceptions and resolve issues constructively, efficiently, and with urgency.

• Recover disrupted, delayed, or failed loads through proactive carrier sourcing and contingency planning.

• Escalate critical service failures, missed appointments, capacity risks, and unresolved issues to the on-call manager.

• Maintain ongoing communication with carriers, appropriate stakeholders and internal business partners to ensure visibility and alignment during after-hour operations.

• Ensure seamless next‑day continuity by proactively communicating activities, ETAs, delays, and service issues to Operations, Sales, and Dispatch teams; provide accurate documentation and detailed notation is to support escalation and resolution efforts.

• Regular and reliable attendance, with or without reasonable accommodation, is an essential function of this position and is crucial for maintaining workflow and productivity.

• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Qualifications, Knowledge, Skills, and Abilities:

• High School Diploma or GED; Bachelor’s Degree in Business with emphasis in Supply Chain, Sales, Marketing, or International Business preferred.

• 1+ years of relevant working experience in capacity procurement, dispatch, track and trace, or after-hours logistics operations.

• Previous experience with transportation management systems (TMS) and load boards; McLeod preferred.

• Experience in some or all of the following modes a plus: dry van, LTL, expedited, flatbed, oversized, refrigerated, intermodal.

• Ability to work nights, weekends, and extended hours as required by business needs.

• Ability to multitask and shift focus in a fast-paced, dynamic and evolving logistics environment with rapidly changing priorities, meet deadlines, work well under pressure, prioritize work and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service.

• Demonstrated ability to manage high call volumes and prioritize time-sensitive shipments.

• Demonstrated ability to work independently with limited supervision during after-hour/weekend shifts.

• Proficient in conducting negotiations to achieve mutually beneficial outcomes. Capable of identifying interests and developing options that satisfy all parties involved.

• Strong interpersonal skills and a collaborative mindset to work effectively with internal teams and external partners. Proficient in building and maintaining positive relationships with colleagues, clients, and stakeholders.

• Proficient in both written and oral communication. Capable of clearly and effectively conveying information and presenting to internal and external business partners.

• Proficient in utilizing various technology platforms, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing tools (WebEx, Zoom, Microsoft Teams).

• Ability to read, write, and speak English fluently; ability to speak Spanish fluently is a plus.

• Ability to maintain regular and reliable attendance, with or without reasonable accommodation.