Buyer - Order Lifecycle Management - GCG Automation & Factory Solutions - Rochester Hills, MI

GCG Automation & Factory Solutions is currently seeking a detail oriented Buyer that thrives in a fast-paced environment to join our Purchasing team!

In this role, you'll manage the full lifecycle of procurement orders — from customer order visibility through purchase order release, supplier acknowledgment, delivery tracking, and final receipt. You'll serve as the primary operational point of contact for vendors regarding all order-related questions, issues, and updates, ensuring flawless execution, clear accountability and visibility across the order flow, and  proactive communication to maintain supply continuity and service level excellence. 

This role offers a hybrid work arrangement with an expectation of 2 days per week in office at our location located at 2400 Technical Drive Miamisburg, Ohio.

What you'll do

Order Lifecycle & Supplier Management

• Own assigned vendor order flows from customer order through PO release, supplier acknowledgment, receipt, and final closure, ensuring alignment with lead times, MOQ requirements, and fulfillment timelines
• Proactively manage order execution to minimize operational inefficiencies, avoid margin erosion, and resolve supplier acknowledgment discrepancies, shipping delays, and fulfillment constraints
• Serve as the primary point of contact for vendors regarding order status, delivery schedules, escalations, and supply disruptions while maintaining accountability for issue resolution and stakeholder communication
• Partner with Vendor Relations and Purchasing leadership to escalate chronic supplier performance issues and drive resolution of systemic challenges impacting service levels or delivery performance
• Identify recurring operational exceptions, perform root cause analysis, and support continuous improvement initiatives that enhance order lifecycle efficiency, supplier performance, and cross-functional alignment

Cross-Functional Collaboration & Performance

• Collaborate closely with Customer Service, Operations, and internal stakeholders to align on demand drivers, inbound schedules, fulfillment timing, and customer priorities while proactively communicating delays or order status changes
• Drive solution-oriented collaboration across teams to resolve supply chain challenges efficiently and support a consistent customer fulfillment experience
• Support supplier performance management initiatives by monitoring on-time acknowledgments, delivery performance, fill rates, and adherence to original committed delivery dates
• Contribute to continuous improvement efforts focused on reducing expedites, improving service levels, and strengthening supplier accountability and operational execution

Systems, Reporting & Data Integrity

• Utilize ERP systems, vendor portals, and reporting tools to manage daily order activity, exceptions, and supplier communications
• Maintain accurate order documentation and system data to ensure visibility, traceability, reporting accuracy, and compliance
• Contribute to KPI reporting and performance dashboards that support operational visibility and continuous improvement efforts

What you'll bring

• Bachelor’s Degree in Business Administration, Supply Chain Management, or related experience; equivalent work experience considered in lieu of degree
• 3+ years of experience in a buyer, purchasing, and/or supply chain role
• Working knowledge of ERP system required; previous experience with ticketing systems preferred
• Proficiency in MS Office applications (Excel proficiency is a MUST)
• Excellent communication and negotiation skills
• Ability to manage multiple priorities in a dynamic environment
• Excellent communication and relationship building skills

What we offer

• Competitive annual salary

• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need

• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans

• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs

• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access

• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind

• An employee-centric company that values and truly appreciates our most important asset: You!

Our Use of AI in Recruiting

At GCG, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate insights during interviews but is not used to evaluate resumes. All resume reviews and candidate assessments are conducted directly by our corporate recruiting team and hiring managers to ensure a thoughtful, human-centered approach.

About GCG AFS

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.

This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

GCG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or  expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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