Business Process Operations Analyst I - Commercial Lines

New Jersey Manufacturers Insurance Company (NJM) was founded in 1913 by a group of manufacturers seeking to provide cost-effective, safety conscious and financially secure workers' compensation insurance for their workers. From inception the Company has operated as a mutual, with a focus on the needs of its policyholders.

Today, NJM Insurance Group, is a leading mid-sized U.S. property and casualty insurance company with 90 consecutive years of A+ financial strength ratings by AM BEST. Due to exceptional employee experience, NJM has been included on the latest Forbes List of Best Employers in New Jersey for the fourth year in a row. The NJM reputation for being a top provider of outstanding customer service was reaffirmed by the most recent J.D. Power Auto Insurance Claims Survey.

Celebrating its 110-year anniversary in June 2023, NJM’s focus on policyholders stands at the center of its values. Its mission is to provide value-based insurance solutions to policyholders while maintaining the highest levels of service, integrity, and financial stewardship.

NJM’s Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Unit.

The Commercial Lines Business Process Team is seeking a Business Process Operations Analyst I.

The primary purpose of this role is to provide consistent support to business users in both technology and non-technology operations, including incident management, production support, and departmental activities and assist in the seamless operationalization of new processes and technology solutions, ensuring smooth transitions and effective change management for business users.

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

Support Strategic Plan, Leadership, and Core Competencies

• Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise.
• Support the launch of new products and services.
• Demonstrate adaptability and core competencies in a dynamic environment.
• Assists with managing change effectively while maintaining productivity and focus.

Business Process Management

• Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI).
• Prioritize and support the implementation of business process enhancements.

Support Business Technology and Non-Technology Operations

• Provide support to business users for process and technology adoption.
• Monitor and triage end-user support requests.
• Report and follow up on production issues, coordinate incident management.
• Collaborate with technology teams and solution owners to resolve incidents.
• Support department operations, including newsletters, town halls, website management, compliance, and onboarding.

Support Operationalization of New Process/Tech Solutions

• Ensure seamless transition of technology initiatives to business users.
• Collaborate with solution owners to understand and communicate process changes.
• Assist with change management and rollout of new products and technologies.
• Support training and communication for new launches and updates.
• Coordinate cross-functional impacts and provide recommendations to leadership.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Minimum 0 – 3 years’ experience in understanding and analyzing insurance business processes.
• Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams’ interests.
• Basic ability to determine the root cause of problems and create solutions that resolve these problems.
• Strong verbal, written, and interpersonal communication skills.
• Ability to collaborate with diverse multi-function teams.
• Embracing a growth mindset by learning new tools, products, and business processes.

Preferred Qualifications:

• Bachelor’s degree preferred.
• Property & Casualty Insurance experience preferred.
• Ability to learn quickly in a demanding environment and adapt to change.
• Passion to challenge the current state and embrace change.
• Knowledge of Insurance products and certifications from The Institutes is a plus.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.