Business Operations Manager - Adult Day Services

BUSINESS OPERATIONS MANAGER - ADULT DAY SERVICES
Full-time, Monday-Friday 8am-4pm

Make a Real Difference Every Day: Do you want a career where you directly impact lives, experiencing the deep fulfillment that comes from helping others and a strong sense of purpose?

Salary Range: $66,300 - $70,000/year

About DDI: For nearly 65 years, DDI (Developmental Disabilities Institute) has been a leading agency providing a full spectrum of care for over 1,600 children and adults with autism and other developmental disabilities. We are driven by a dedicated team and a deep belief in the potential of every individual.

The Role: Developmental Disabilities Institute's Business Operations Manager works within our Adult Day Services program to help unite the varied microbusinesses that we operate. The position will help solidify our efforts to providing vocational activities to the people we support, while enhancing our community presence. 

What You'll Do: 

• Provide oversight of all ADS micro-business activities and operations (including but not limited to Greenhouse products, gift baskets, art gallery products, 3D printing products, corporate swag)
• Develop an overall business plan that captures and brings together all the microbusinesses that ADS operates under one brand and develop a physical storefront and online marketplace to promote sales.
• Promoting the company’s existing brands and introducing new products to the market.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company’s marketing goals.
• Collaborate with the agency’s Director of Communications and Government Relations for marketing and branding of Developmental Disabilities Institute store, maintaining and updating microbusiness websites and implementing creative and catchy new sales plans and advertising.
• Interface with programs to identify pre-vocational business activities to support the micro-businesses in ADS and collaborate with program administrators to develop training programs for the people we support.
• Provide analytics on all business activities to identify sales and forecast future opportunities and have the ability to collect and analyze key performance indicators of the business.
• Manage online-based businesses, including the day-to-day management of projects, operations and metrics.
• Coordinate the planning of art gallery events, i.e. themed exhibits, community paint events, opening/closing receptions
• Supervise, train and assist trainees/employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
• Develop and maintain a schedule for trainees/employees and promotions centered on holiday sales and other cycles.
• Seek ways to better promote the art gallery, store, product lines and service within the store.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Implement cross-training of trainees/employees to maintain productivity at all times.
• Manage all controllable costs with a view to maintaining profitability.
• Ensure the gallery and store remain clean and presentable at all times.
• Hire and train as needed to ensure adequate personnel are on hand to provide outstanding customer service.
• Other duties as assigned

What You Must Be Able to Do:

• Must be able to lift/move up to 20 lbs. (mats)
• Must be able to kneel, twist and bend.
• Must be able to respond to fire alarms.

What You Need for the Role:

• Proactive in-store planning skills 
• Excellent organization, communication, interpersonal, and customer service skills.  
• Understanding and knowledge of sales and marketing.  
• Ability to operate basic business software programs 
• Knowledge of business accounting principles and pricing research/comparison 
• Knowledge of data analysis and report writing.  

Why You'll Love This Job: 

• Build Meaningful Relationships: Develop strong connections with individuals and their families.
• Learn and Grow: Benefit from ongoing training and professional development.
• Be Part of a Supportive Team: Work with passionate and dedicated colleagues.
• Experience Job Satisfaction: Feel a deep sense of accomplishment knowing your work matters.
• Exceptional Work-Life Balance: Generous paid time off.

Here’s How We Support You: 

• Comprehensive Paid Training: Get the skills you need to succeed.
• Exceptional Benefits: Including medical, dental, vision, life insurance, FSA, and EAP.
• Retirement Security: 403(b) retirement plan.
• Invest in Your Future: Tuition reimbursement opportunities.
• Career Growth: Opportunities for advancement within DDI.
• And More: Paid time off and other valuable benefits!

If You Are: 

• Empathic, compassionate, and patient
• Positive, energetic, and enthusiastic
• A good communicator and team player
• Passionate about making a difference

Then, we encourage you to apply and join the DDI team! 

When you join our team, you become part of the DDI Family! Click here to watch our video to find out more about the DDI Family.  

DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.