Business Operations Manager

Job Description – Business Operations Manager

Location: Toronto (hybrid - in office 3-4 days/week)

Employment Type: Full-time

Reporting to: Chief Executive Officer

Who We Are: 

Enhanced Medical Nutrition ("EMN") is a transformational, food-as-medicine start-up that commercializes evidence-based nutrition programs to improve patient experience & outcomes in surgery.  Surgical patients are unprepared for the stress of their surgery, which can significantly increase the risk of delayed recovery, complications and even mortality. EMN has developed ENROUTE®, a surgeon-recommended nutrition program to help patients prepare better and recover faster from their surgeries. EMN is a venture-backed, food-as-medicine company led by a team of experienced entrepreneurs, medical professionals, and brand builders.

EMN is committed to promoting and supporting diversity, equity, and inclusion (DEI) within our workplace. Workplace diversity, equity, and inclusivity result in a more robust team culture, improve organizational effectiveness, and enable us to better serve our customers and community.

The Role:

EMN is seeking a strategic yet detail-oriented Business Operations Manager to lead alignment with company goals, support operational excellence and enable cross-functional collaboration. Your efforts will support efficiency and scalability across the organization, enabling teams to solve complex, cross functional challenges with confidence. You will balance a desire to adopt processes and systems with the pragmatic approach required in a quickly growing organization.    

About You:

You thrive on working with smart team members to solve complex problems and align on a plan. You enjoy working with teams to remove obstacles, deliver on goals and foster a high-performing culture. You are a proactive problem-solver with strong analytical capabilities and excellent organizational skills. You think strategically but are equally effective executing on tactical priorities. You enjoy managing projects, creating light structure and optimizing processes, balancing business priorities and resource constraints. 

Key Responsibilities:

Operational Leadership & Strategy

• Partner with Executive Leadership to define, plan and execute operational strategies that support company growth and performance goals.
• Work with team members to translate strategic objectives into actionable operational plans and initiatives, considering cross-functional demands.
• Monitor key operational metrics, identify trends, and work with team members to propose actions to address.

Cross-Functional Coordination

• Work directionally with teams to build aligned plans leading to seamless execution of priorities and initiatives.
• Lead or support cross-functional projects, ensuring clear goals, timelines, and outcomes.
• Facilitate communication and coordination across teams to increase cross-functional knowledge and improve performance.

Project Management & Execution

• Lead special projects from concept through implementation, tracking progress and outcomes.
• Manage competing priorities and ensure timely completion of deliverables.
• Provide status updates and insights to leadership on project performance and operational initiatives.

Operational Reporting & Analysis

• Develop and maintain dashboards, reports, and operational summaries that support leadership and teams to understand progress and inform decision-making.
• Analyze data to identify opportunities for performance improvement and resource optimization.
• Use metrics and KPIs to support the organization in measuring the impact of operational changes and inform future planning.

Team Support & Enablement

• Work closely with department leads to identify operational needs and resourcing gaps.
• Provide coaching, tools, and frameworks that empower teams to work cross-functionally and improve outcomes.
• Serve as a resource for troubleshooting business challenges that arise.

Process Improvement & Scalability

• Map, analyze, and optimize core business processes to improve efficiency and cross-functional alignment.
• Standardize procedures and documentation to ensure consistency and quality across teams.
• Implement frameworks that enhance agility and scalability as the company grows.

Your Skills and Experience:

• 3-6 years of experience in business operations, program management, or related roles (healthcare, startup, or high-growth environments preferred).
• Proven ability to work with diverse stakeholders having differing objectives to align on company goals and deliver desired outcomes
• Exceptional communication skills — both written and verbal
• Proven ability to manage lead cross-functional projects and create streamlined operational processes
• Strong analytical aptitude with experience interpreting data and extracting insights to drive decisions.
• Excellent planning and organizational skills focused on supporting the organization to have better information, communication and clarity.
• Ability to adapt to changing priorities and thrive in a fast-paced environment (as well as support others to succeed in this environment).
• Strong analytical aptitude with experience interpreting data and extracting insights to drive decisions.
• Comfort working with tools such as CRM systems, project management platforms (Asana, ClickUp, Notion, etc.), and analytics/reporting tools.
• Experience in a startup or mission-driven organization is a plus.

May ask for proof of previous work performed

Our Benefits:

At EMN, we believe employee success translates into the company's overall success. We offer a competitive benefits package, a creative and friendly culture, endless challenges, tailored career development opportunities, and a supportive management structure. If you are looking for a fun and rewarding career, we look forward to hearing how you can help support EMN’s scale. What we offer:

• Competitive salary and compensation plan
• Competitive healthcare insurance, including medical, dental, paramedical, and vision
• Flat hierarchy, you will be working with the C-suite directly
• Expedited career development
• Hybrid work environment
• Continuous learning opportunities

How to apply:

• For more information, please refer to our company website and apply through our career page at https://www.emn.health/about#careers.