ABM logo

Business Operations Change Manager

ABM
2 days ago
Full-time
On-site
Mountain View, California, United States
Description

Pay: $140K./YR
The pay listed is the hourly/salary rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Annual Benefits-Staff and Management

The Business Operations Change Manager will lead internal and external communications efforts, support organizational change and adoption, and serve as a key partner to clients and internal leadership. This role is responsible for driving alignment across teams, managing client business reviews and internal all-hands meetings, and ensuring operational initiatives are effectively communicated and successfully implemented. 



Responsibilities

Essential Functions, Duties & Responsibilities: 

  • Establish and maintain strong client and internal relationships with assigned account(s). 

  • Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner. 

  • Promote a strong safety culture and safe work environment. 

  • Perform daily quality control inspections to ensure quality standards are met or exceeded. 

  • Adapt departmental plans and priorities to respond to operational challenges. 

  • Identify opportunities to increase revenue by providing additional or periodic services to the client. 

  • Effectively recruit, manage, and lead a team of professional employees with a focus on continuous improvement. 

  • Drive performance management through performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary. 

 

Change Management & Communications Responsibilities: 

  • Lead communication planning and execution for strategic initiatives and organizational changes, developing effective messaging for employees, leadership, and clients while driving adoption of new processes and programs. 

  • Own and evolve program-level internal and external communications aligned with business and client priorities, including reports, newsletters, and key announcements to ensure consistent, timely information sharing. 

  • Oversee program communication channels and distribution lists (e.g., email aliases, websites, and related platforms) to ensure accurate audience targeting, message consistency, and effective information flow across teams and clients. 

  • Manage and facilitate client business reviews, including preparation of executive-level presentations, KPI reporting, and follow-up communications. 

  • Lead internal all-hands meetings and program-wide communications. 

  • Provide ad hoc support in the planning and facilitation of strategic workshops, leadership sessions, and client engagements to ensure alignment of messaging, materials, and stakeholder participation. 

  • Own executive-level reporting and performance tracking, including development and maintenance of dashboards, KPIs, and client deliverables; ensure accurate, timely data and actionable insights that inform business reviews, operational decisions, and continuous improvement. 

  • Develop and support communication assets and presentation materials for internal and client-facing initiatives, including slide decks, written communications, visual content, and toolkits. 

  • Support creation of multimedia communications to enhance engagement and program visibility; familiarity with basic video shooting or editing is a plus. 



Qualifications

Education: 

  • Bachelor’s degree or equivalent experience. 

 

Experience: 

  • 5 to 7+ years of progressively responsible experience, including 2+ years of supervisory or team leadership experience. 

  • Experience supporting communications, change initiatives, or program operations in a client-facing environment preferred. 

  • Experience leading presentations, business reviews, or large team meetings preferred. 

 

Other: 

  • Ability to adjust work schedule as needed to support the operation. 

  • Solid business acumen and basic accounting principles. 

  • Ability to build strong relationships across all levels of the organization and with client partners. 

  • Ability to work through ambiguity and maintain composure in a variety of situations. 

  • Passion for excellence backed by a track record of accountability, collaboration, and integrity. 

  • Ability to effectively lead a staff of direct reports and support team development. 

  • Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills. 

  • Ability to work in a fast-paced environment, balancing multiple priorities and embracing change. 

  • Ability to resolve issues under tight timeframes and pressure. 

  • Ability to prioritize assignments and projects and multi-task within restricted time constraints. 

  • Excellent written and verbal communication, team building, and planning skills. 

  • Excellent time management and organizational skills with strong analytical and decision-making abilities. 

  • Strong interpersonal skills with the ability to develop productive business relationships and influence key internal and external stakeholders.