Business Operations Associate II

About Twin Valley

Twin Valley is a fourth-generation family-owned broadband and communications company based in Kansas. We call small-town Kansas home, and we are fiercely committed to the long-term success of our neighbors. We have been innovating for more than 80 years to help unlock possibilities for families, businesses and communities for generations. As a full-service entertainment provider, we deliver hometown service with the cutting-edge technology of the most connected cities. With Twin Valley, you can tap into the larger world with the most reliable connections, delivered at blazing speeds.

Join in on the Success

At Twin Valley, team members enjoy the core values of a multi-generational, family-run business, combined with the competitive pay and benefits of a leading broadband and communications company. We live, work and play in the communities we serve, and many of our employees grew up in rural Kansas. So we have a special bond with our customers and take pride in providing cutting-edge connectivity to our families, friends and neighbors. It’s no wonder that Twin Valley keeps getting accolades, with recent “Best Places to Work” and “Business of the Year” award!

Job Summary:

As Business Operations Associate II, you play a key role in accelerating organizational success by supporting the Companies in the areas of switched/special access, regulatory compliance, sales support, system support and billing/collections activities. You see that our strategic projects and initiatives are completed to reduce cost, improve productivity, increase revenue, increase margin, and remain strategically relevant. You track, monitor and report progress of key projects approved for implementation by the organization and provide general administrative support across TVFC.

What you bring to the position:

• You have stellar skills in prioritizing, completing multiple projects, identifying problems, and finding resolutions.
• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service.
• You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being arrogant.

You successfully fulfill the following essential duties and responsibilities:

You utilize your ADMINISTRATIVE SKILLS to:

• Project management and administrative support for special projects.
• Manage customer contracts process, including drafting contracts, reviewing with Finance, submitting to clients, distributing signed contracts internally and completing the necessary reporting for sales commissions.
• Process development and documentation

You use your COLLABORATIVE SKILLS to:

• Foster strong relations across the company and with carriers and customers.
• Assist internal organizations with administrative and project management duties surrounding process, system and network improvement projects.
• Provide intercompany and end user billing across TVFC relevant products.
• Support the company by completing other duties as assigned.

You use your TECHNICAL SKILLS to:

• Prepare regulatory filings.
• Perform budget preparation and analysis.
• Perform Revenue and commission analysis and reporting.
• Handle end-to-end circuit connectivity across TVFC. Consists of quotes, financial models, order receipts, construction and installation coordination, billing and collections.
• Perform internal network infrastructure management tasks such as order receipts, quotes, accounts payable audits, commissions carrier relations and installation project management.
• Perform mapping functions to support projects and integrations.
• Identify and implement ways to improve processes and increase work-flow effectiveness and efficiency.
• Perform assigned end user billing, collections and data integrity tasks.
• Understand and provide support for technical systems and processes
• Understand and stay current on company products and services.
• Understand and stay current on industry-related state and federal regulations related to job duties.

You use your CUSTOMER SERVICE SKILLS:

• Provide internal and external customer support by answering questions related to contracts, orders, systems, projects, etc
• Work with end users and carriers, proactively and reactively, to implement connectivity solutions.
• Work with eligible entities, consultants and USAC to administer, manage and ensure compliance with the E-rate and Rural Healthcare programs.

As a successful employee, you will demonstrate the following professional skills as you carry out your position:

• Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
• Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
• Presentation – Deliver business, non-technical, and limited-technical presentations.
• Leadership – Lead people and get results through others in a positive and inspiring manner.
• Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold company values.
• Organizational Support – Follow company policies and procedures and complete other duties as assigned.
• Judgment – Include appropriate people in decision-making process.
• Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well; work with all levels of management throughout the organization.
• Assimilation – Read and interpret a variety of instructions furnished in written, verbal, diagram or schedule form.
• Decision-making: Make sound decisions using information at hand.
• Planning and Organization – Organize and manage multiple priorities; plan work activities; use time efficiently; plan for additional resources; set goals and objectives; meet deadlines.
• Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
• Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
• Task & Detail-Oriented – Manage and follow through on multiple tasks and communications in a timely manner; focus and concentrate; perform tasks with a high-level of accuracy and attention to detail.

You will meet the following educational, licensing, certification, and work experience requirements:

• Associate’s degree in business or an area related to the position. Bachelor’s degree preferred.
• Five years of similar or related experience required.
• Extensive knowledge of terms and regulatory requirements in the broadband and rural telecommunications industry.
• Working knowledge of industry CRM and mapping software such as Innovative Systems, NISC, MACC, Mapcom, etc.
• Proficiency in Microsoft office productivity software (Outlook, Word, Excel, Teams, Powerpoint, etc).
• Hold and maintain a valid driver’s license; driving record must meet the criteria of the company’s insurance carrier for acceptance of coverage

You will follow Twin Valley’s Core Values:

1. Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique.
2. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves.
3. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation.
4. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team.
5. Continuous Improvement - Daily improvement matters. Bold ideas move us forward.

You are able to work in the following environmental and working conditions:

• Travel to company and customer locations in varying conditions.
• You have the physical capability, mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.
• Included as part of this job description is a table of physical and mental job requirements specific to the area of employment.

Respectful Work Environment

Twin Valley Family Companies (TVFC) believes in providing a respectful and inclusive workplace and is an Equal Opportunity Employer. TVFC does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Applicants and employees who need assistance or an accommodation due to a disability should contact human resources.