Business Operations Analyst - Payments Risk

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance. 

About the role: 

The Operations Analyst, Receivables & Payments Risk plays a key role in ensuring accurate receivables management and strong financial controls. You’ll oversee daily reviews of aged accounts, resolve discrepancies, and communicate with customers to support timely payments and prevent revenue leakage.

You’ll analyze operational and financial data to identify risks and efficiency gaps, contribute to monthly risk reporting, and prepare clear insights for leadership. Working closely with Payment Operations, Finance, Business Development, Client Success, and Legal, you’ll help resolve issues that delay payments and support smooth client onboarding and escalations.

This role is ideal for someone who is highly organized, analytical, and detail‑oriented, with a passion for continuous improvement and collaborative problem‑solving.

About the day-to-day: 

• Conduct daily reviews of Aged Accounts Receivable to identify overdue, high risk, or escalated accounts; prioritize follow ups based on aging, payment history, and business impact.
• Investigate discrepancies such as billing errors, unapplied payments, missed commitments, and disputes; maintain accurate documentation of all actions and communication.
• Communicate with customers through reminders and follow ups to collect overdue payments, track payment arrangements, and ensure timely resolution of outstanding balances.
• Analyze operational and financial data to identify trends, risks, inefficiencies, and potential revenue leakage; summarize findings into clear insights for leadership.
• Prepare recurring operational reports and dashboards; support ad hoc analysis and business initiatives.
• Support the Payments Risk function by contributing to monthly reporting and dashboards on risk related matters, including integrating findings from reviews conducted by other team members.
• Identify process gaps and workflow inefficiencies; document existing processes and help implement standardized, scalable improvements.
• Collaborate closely with internal teams (Payment Ops, Finance, Business Development, Client Success and Legal) to resolve issues delaying payments and ensure coordinated operational execution.
• Support client onboarding, respond to inquiries within SLAs, investigate escalations, and help resolve complex client or operational issues.
• Review and identify any other revenue leakage opportunities as per client contracts and agreements

About the qualifications: 

• 3 – 5 years of operations experience in financial services; experience with digital channels or business technology is an asset.
• University degree or other relevant professional certification
• Strong analytical ability with high attention to detail and sound judgment in identifying risks, inconsistencies, and process inefficiencies.
• Experience managing client interactions and working with third party vendors.
• Strong organizational and time management skills with the ability to prioritize tasks, meet SLAs, and adapt to changing priorities.
• Effective communication and relationship building skills for cross functional collaboration across multiple internal teams.
• Ability to identify operational gaps, propose improvements, and clearly document processes.
• Proficiency in preparing reports and supporting leadership with operational and risk related insights.
• Ability to understand and interpret legal agreements is an asset

About us:  

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem. 

Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion. 

About the work environment: 

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times. 

We offer: 

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly. 

• Competitive salaries, profit sharing, RRSP matching and benefits from day one. 

• Generous paid time off to help achieve a healthy work-life balance. 

• A strengths-based approach, ensuring we work together more effectively. 

• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community. 

Hiring process:  

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process. 

Compensation:  

The expected salary for this role is approximately $65,000.00 - $80,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications. 

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.  

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.