Business Improvement Analyst - Deposit Operations

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Job Summary: Serves as an analyst in projects directly relating to the improvement of processes for systems and workflows within the departments. Partners with Deposit Operations teams to identify and address improvement activities. Responsible for creating and participating in the implementation of business process improvements, enabling tools and systems that deliver tangible value. Assists with special projects as needed, including seasonal work. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions:

• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation. 

• Identify, create, and participate in the implementation of business process improvements, enabling tools and systems that deliver tangible value.

• Facilitate conversations around business process improvement, supporting team members through continuous improvement concepts, projects, and practices.  

• Knowledge of regulatory requirements to ensure procedures meet all compliance standards.  

• Serve as a communication liaison to build and maintain relationships, improve teamwork, and act as a vessel between the department personnel and all other business units. 

• Regularly review standard workflows to ensure most efficient process is being exercised. Uses judgement when improving new and existing workflow solutions. 

• Serve as coordinator for new projects, as well as reevaluation existing practices. Uses judgment and strong decision-making skills to manage difficult situations, create solutions for outstanding issues, and ensure all personnel and departments applicable to a specific project are consulted and informed of all changes. 

• Develop tools and methods to track and report relevant key performance indicators (KPI’s).

• Assist leadership with all requests for data/reporting.

Education and Experience: High school diploma or equivalent is required. 5 years of banking operations experience required, while 7 years is preferred.  

Required Skills and Knowledge: Proficient computer skills including knowledge of spreadsheets and databases. System software experience also preferred. Excellent written and oral communication skills required. Must be organized and detail oriented. Possess a reasonable skill set for problem solving.  Demonstrates a strong ability to work with others and holds teamwork to a high level. Must have strong organizational and time management skills.

Required Licenses and/or Certifications: NCP, AAP and APRP certifications helpful.

Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions: Normal office conditions. Occasional travel associated with training/projects may be required.  

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position.  Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant  for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.