Building Operations Manager

The Building Operations Manager manages the day-to-day operations of custodial, grounds and building maintenance and security activities of the Richmond Higher Education Institutions (RHEI), which include multiple sites. This position ensures the efficient maintenance and scheduling of rooms and resources, scheduling, and oversight of security officers, and participates in the design, review and planning of RHEI construction and renovation projects.

Essential Job Functions

• Plans, organizes, maintains, and manages the operations and reliability of RHEI facilities and general infrastructure systems, including preventative maintenance and facility inspection processes.

• Develops, recommends, and administers policies, procedures, and processes in support of grounds and building maintenance operations; implements and monitors compliance with such policies.

• Monitors the safety and accessibility of the RHEI and their facilities. Serves as the point of contact for code compliance issues (e.g. ADA, fire department, etc.). Serves as the point of contact for reports of crimes and other RHEI safety and security incidents. Works with local police jurisdictions to schedule off-duty police officers to provide security coverage at RHEI events whenever necessary.

• Provides clear and timely communications about building operation activities that have the potential of disrupting teaching and learning. Proactively collaborates with academic leaders to plan such activities.

• Performs basic building operation tasks, including but not limited to assembling/disassembling/rearranging office furniture, placing/replacing building fixtures, simple plumbing repairs, etc. Troubleshoots and responds to after-hour issues as needed regarding the operation aspects of the facilities such as safety and security incidents, HVAC issues, fire alarm malfunctions, utility outages, water leaks, etc.

• As representative of RHEI as tenant in leased buildings, understands role of third-party facilities management contracts, processes, and policies and serves as relationship manager with same, ensuring smooth interface between third-party facilities management and RHEI. Understands role of BSMH construction team in building expansion and construction projects, and ensures proper communication among facilities management, construction team, and RHEI. Also serves as liaison for all RHEI building renovation, expansion, and new construction projects.

• Supervises the work of the Building Coordinator and all RHEI security officers. Works with Building Coordinator to manage room reservations and building access systems (including badge and key management).

• Administers procurement and fiscal management activities associated with building and grounds maintenance activities, which may include RFPs and contracts. Monitors spending on project and cost account basis. Reviews and authorizes purchase orders in collaboration with supervisor and RHEI CFO. Maintains and updates inventory of facilities’ assets.

• Participates in the development and administration of building operations’ budget; coordinates allocation of resources following budget approval; recommends approval of expenditures.

• Collects and analyzes a variety of complex data and information, including building usage, maintenance issues and related costs. Summarizes findings in applicable reports and submits to supervisor and other leaders as indicated.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

Bachelor's degree in Facilities Management, Engineering, or a related building construction field (required).

Work Experience

3 years of progressively responsible, professional custodial, grounds, or maintenance experience, including supervision of others (required).

Training

None

Language

None

Skills

Facilities Maintenance

Supervising staff

Fiscal Management

Analyzing Data or Information

Regulations Compliance

Contract Management

Legal requirement

Budgeting principles and practice

Procurement Practice

Project Management

Industry Best Practices

Continuous Quality Improvement Principles

Communication and Interpersonal Skills

Customer Service

Conflict Management

Leadership

Mentorship

Planning

Collaboration