Branch Operations Manager

The Branch Operations Manager is responsible for the overall leadership of branch operations, including warehouse and distribution activities, customer sales support, facilities management, inventory control, team leadership, and operational performance. This role ensures efficient, cost-effective operations while delivering exceptional customer service, maintaining a safe working environment, and fostering a high-performing, inclusive, and rewarding work environment where employees feel valued, supported, and motivated to succeed.               Duties & Responsibilities Lead and oversee all branch operations, ensuring safe, efficient, and cost-effective warehouse, inventory, and distribution activities. Manage inventory control processes, including receiving, shipping, stock replenishment, cycle counts, physical inventories, warranty returns, and scrap management. Monitor operational performance and provide KPI reporting to Head Office, identifying opportunities for continuous improvement. Ensure timely and accurate order processing, delivery execution, quotations, invoicing, and customer follow-up activities. Resolve escalated customer concerns and collaborate with Sales Representatives to support customer satisfaction and retention. Lead, coach, develop, and performance-manage branch team members while fostering a positive, productive, and engaging work environment. Oversee recruitment, onboarding, training, workforce planning, and employee development initiatives. Ensure compliance with all company policies, health and safety standards, and applicable provincial regulations, including TDG and WHMIS requirements. Maintain a safe, organized, and efficient facility by overseeing housekeeping standards, equipment maintenance, and fleet management activities. Build strong partnerships with Head Office and cross-functional teams to support operational excellence, inventory accuracy, and business objectives.   Experience, Skills & Competencies Demonstrated background of experience in warehousing, distribution, logistics, or branch operations environments. Minimum of 3 years of leadership experience managing and developing teams in a fast-paced operational setting. Strong knowledge of warehouse operations, inventory management, logistics, and distribution best practices. Proficiency with Microsoft Office applications and business systems; SAP experience is considered a very strong asset. Demonstrated ability to lead, coach, motivate, and hold teams accountable to performance expectations. Strong problem-solving and decision-making skills, with the ability to resolve issues independently and collaboratively. Highly organized with exceptional attention to detail and the ability to manage multiple priorities simultaneously. Proven ability to work effectively under pressure, meet tight deadlines, and adapt to changing business demands. Excellent interpersonal, communication, and relationship-building skills with the ability to influence stakeholders at all levels. Customer-focused and results-oriented, with a continuous improvement mindset and commitment to operational excellence.   Additional Considerations This is a 100% on-site position, working from our Ottawa branch location. Satisfactory completion of role-specific background checks will be required as a condition of employment. These may include, but are not limited to, criminal record checks, professional references, employment verifications, driver’s abstracts, and employment credit checks Occasional flexibility in schedule may be required to support operational demands, inventory activities, and business priorities Expected hiring range for this position is $70,000 to $85,000 annually (exact annual salary offered to the successful applicant will be determined by the candidate's experience, education, related knowledge, skills, and abilities, as well as internal equity and alignment with market data)