Branch Operations Flex Manager - Officer
Marquette BankAbout Marquette Bank
If making an impact is important to you, you belong with the Marquette Bank Team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You'll love our welcoming, supportive, friendly, team-centered work environment - including perks like an expansive benefits package, growth opportunities, gym subsidy, tuition reimbursement and community involvement opportunities!
Come be a part of something bigger at Marquette Bank.
Founded by John F. McCarthy in 1945, the bank has been committed to providing financial services to meet the savings and borrowing needs of southwest Chicagoland. We have continued to grow and are proud to be a modern neighborhood bank with 20 branch locations to serve our customers and communities.
Pay Range: $22.50 - $25.00
The pay range is based on consideration of criteria such as required qualifications, experience, education and skills. Marquette Bank reserves the right to offer the selected applicant a salary commensurate with the applicant’s qualification, experience, education and skills.
Position Summary
The Branch Operations Flex Manager Officer is responsible for overseeing teller operations across multiple branches. This position ensures customers are served promptly and that the department balances at the end of each business day. The role requires utilizing knowledge and experience to exercise discretion and independent judgment, resolve problems, answer questions, and coordinate the implementation of Bank programs.
Essential Duties and Responsibilities
- Implement and communicate corporate policies, programs, and objectives related to staffing, training, performance, promotions, and career development of staff members, ensuring a customer-focused and compliant team.
- Directly supervise teller and senior teller staff.
- Complete teller scheduling process.
- Approve teller transactions.
- Open and close the branch.
- Balance all aspects of branch operations, including cash, cash advances, vault, discipline, training, development, and staff motivation.
- Research and resolve teller differences.
- Perform employee evaluations for the teller department.
- Perform teller functions when not directly supervising.
- Evaluate strengths and weaknesses of teller staff and provide ongoing training and coaching.
- Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.
- Conduct daily and weekly operations meetings with staff.
- Attend regularly scheduled meetings with Branch Sales Coordinator.
- Collaborate with Branch Sales Coordinator to ensure attainment of branch sales goals.
- Communicate, support, and participate in outbound sales events.
- Provide timely reports and accurate monitoring of relevant data.
- Perform job-related responsibilities that support departmental and organizational goals, consistent with the scope and purpose of the position.
Knowledge/Abilities/Experience and Training Required
- High school diploma or equivalent required
- Previous experience providing teller work direction and banking experience
- High level of customer service skills
- Ability to remain current in product knowledge, Bank promotions, and system operations
- Versatile with excellent communication skills to interact with employees and customers
- Knowledge of all security procedures related to alarm systems and branch security
- Thorough knowledge of vault and ATM balancing
- Ability to inspire confidence, trust, and respect
- Willingness to further education in banking
- Self-motivated and detail-oriented with thorough knowledge of teller and senior teller operations
Physical Demands
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- The position requires remaining in a stationary position for extended periods.
- Employees may occasionally move about the office to access files and equipment, operate computers and office machinery, and position themselves to retrieve items from drawers. Frequent communication with staff and clients is required.
- Lifting up to 30 pounds frequently and up to 50 pounds occasionally may be necessary. Vision requirements include close, distance, color, peripheral vision, depth perception, and focus adjustment.
Work Environment/Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
We Care About You. Marquette Bank’s total rewards package, for eligible employees, will vary based on the pay type of the position and may include variable pay such as performance-based incentives, commissions, target bonus and discretionary bonus. Marquette Bank also offers health insurance, term life and disability insurance, generous time off and two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP), as well as other perks including a FREE FunRewards checking account. Available rewards may vary by location, job level, employment status, and years of service. To learn more about our rewards package, please visit: https://emarquettebank.com/about-us/benefits.
Equal Opportunity Employer/Vet/Disability