Billing Operations Specialist

G&B Packing Company

The Billing Operations Specialist’s primary focus is to generate and issue customer invoices accurately and timely.

Essential Duties and Responsibilities

• Prepare and distribute invoices based on contracts or shipping documents

• Verify billing data for accuracy (rates, freight charges, fuel surcharges)

• Correct invoice errors and resolve disputes with customers

• Coordinate with Operations to ensure billing aligns with delivery data

• Maintain billing records and notes in AR systems to ensure audit trail

• Contact customers resolving billing issues 

• Escalate issues to management 

• Support AR team and act as a backup to ensure continuity of operations.

• Follow and suggest updates to internal operating procedures (IOPs) for AR functions

• Prepare and provide reports and updates on billing accuracy, rate, billing cycle time and percent disputed invoices, etc. to management as required

• Provide excellent service to vendors and colleagues, ensuring accuracy and professionalism 

• Perform general office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax)

• Other duties as assigned

Qualifications & Skill Requirements 

• Highschool diploma or equivalent required, further education or training a plus

• 2+ years of billing/accounts receivable or related office/accounting experience preferred 

• Knowledge of pricing, contracts and freight terms

• Strong data entry skills with high attention to detail and accuracy

• Ability to manage high volumes of work while meeting deadlines

• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with ERP or accounting software a plus

Key Competencies

• Customer service orientation when working with vendors and colleagues

• Accuracy and attention to detail

• Strong organizational and time management skills

• Analytical thinking and problem-solving ability

• Team-oriented with a positive and professional attitude

• Desire and drive to learn and grow

• Understanding and responsive to situations that require a sense of urgency

• Consistent in follow-up and follow-through

• Credible with a high level of personal integrity

• Loyal and dedicated to the success of colleagues and team members

• Optimistic toward all activities, able to transmit this optimism to others

• Adaptive to ICAT’s core values 

Supervisory Responsibilities: No

Travel Requirement: No

Rate: $19.00 per hour