B2B Customer Service & Operations Representative

Miller & Bean is looking for an energetic, reliable, hands-on person to join our team as a B2B Customer Service & Operations Representative.

Miller & Bean is an established Toronto office coffee service company with 18 years of history serving businesses across the city and GTA. We help offices create better workplace experiences through coffee, beverages, snacks, equipment, and breakroom support.

Our customers rely on us to keep their workplace kitchens, coffee machines, supplies, and service areas running smoothly, professionally, and without hassle.

This is a full-time, customer-facing operations role. It is a mix of B2B customer service, deliveries, stocking, warehouse support, field work, and day-to-day operations.

This is not a desk job. You will be active throughout the day, moving between our warehouse and customer locations, helping keep client sites stocked and organized, delivering products, communicating with customers, checking service areas, and supporting the team wherever needed.

This can be a great opportunity for someone early in their career who wants practical B2B customer service and operations experience, or for someone with a few years of solid work experience who is looking for steady full-time work with an established, independent Toronto company.

About the Role

As a B2B Customer Service & Operations Representative, you will represent Miller & Bean at customer locations and help keep our daily operations running smoothly.

Your work may include:

• Delivering coffee, beverages, snacks, and breakroom supplies to business customers
• Stocking and organizing customer kitchens, breakrooms, and service areas
• Checking coffee machines, beverage equipment, and customer supply areas
• Reporting machine issues, product needs, customer requests, and service concerns clearly
• Picking, packing, loading, and organizing customer orders
• Helping with warehouse organization, receiving products, and inventory support
• Completing supplier pickups, and other supply errands as needed
• Keeping vehicles, products, and work areas clean, organized, and professional
• Communicating with customers in a friendly, calm, and helpful way
• Following checklists, routes, instructions, and customer-site expectations
• Helping with other operational tasks as needed

No technical coffee equipment experience is required to start. We will train the right person on our products, customer routines, service standards, and basic equipment checks. Over time, there may be an opportunity to learn more about coffee equipment cleaning, maintenance, troubleshooting, and service.

Who We Are Looking For

We are looking for someone who is dependable, practical, and easy to work with.

The right person should be:

• Reliable and punctual
• Positive, professional, and customer-friendly
• Comfortable working independently and as part of a team
• Comfortable with physical work, including lifting, loading, unloading, stocking, and being on your feet
• Comfortable driving in Toronto and the GTA
• Clear and responsive in communication
• Able to follow instructions, routines, checklists, and details
• Clean, neat, and presentable for customer-facing office environments
• Willing to help with different types of work throughout the day
• Interested in steady full-time work

Qualifications

• Valid Ontario G driver’s licence required
• Clean driver’s abstract required
• Previous experience in customer service, delivery, warehouse, retail, hospitality, logistics, route service, or operations is an asset
• Post-secondary education is an asset, especially for candidates earlier in their career
• Strong spoken and written English communication skills required
• Must be legally authorized to work in Canada
• Must be able to lift, carry, load, unload, and move products safely

Schedule

• Full-time
• Monday to Friday
• Typical schedule is approximately 7:30 am to 4:00 pm
• Some flexibility may be required based on routes, traffic, customer needs, supplier pickups, and business operations

Compensation

• Starting salary range: $48,000 to $52,000 per year, depending on experience and fit for the role
• Vacation pay is paid in accordance with Ontario employment standards
• Miller & Bean does not currently offer a group health or dental benefits package

Why This Role May Be a Good Fit

This role is a good fit for someone who wants more than a basic delivery job, but does not want to sit at a desk all day.

You will learn how an established B2B service business works from the inside. You will visit customer locations, support real operations, communicate with clients, solve problems, and become a trusted part of the team.

If you are reliable, energetic, practical, and looking for a steady full-time opportunity where you can learn and contribute, we would like to hear from you.

Please answer the screening questions carefully. Applications with incomplete or unclear answers may not be considered.

Pay: $48,000.00-$52,000.00 per year

Benefits:

• On-site parking

Application question(s):

• Do you currently have a valid Ontario G driver’s licence and a clean driver’s abstract?
• How would you commute to our warehouse at 1460 The Queensway in Etobicoke for a 7:30 am start, and approximately how long would it take?
• This role includes customer service, deliveries, stocking, warehouse work, lifting, loading, unloading, organizing products, and helping wherever needed. Are you comfortable with all parts of this type of role?
• Are you looking for full-time work, Monday to Friday, with a typical start time around 7:30 am?
• Is there anything that may affect your availability, transportation, or ability to reliably work full-time over the next 6 to 12 months?
• Please briefly describe what you are doing right now professionally. If you are currently working, tell us about your current role. If you are not currently working, tell us about your most recent role. If you recently graduated, changed careers, or are building Canadian work experience, tell us what kind of full-time work you are looking for now.

Work Location: In person