AVP of RCM Operations
Omega Healthcare Management ServicesThe Associate Vice President of Operations will have responsibility for establishing and directing the goals, policies and procedures for provided services. The AVP of Operations will report to the Senior Vice President of Operations and work closely with the divisional heads of finance, sales, IT, marketing, recruiting, and human resources to accomplish the goals and objectives established within the organization’s strategic plan and in cooperation with the Executive Leadership Team.
SUMMARY/OBJECTIVE
The Associate Vice President of Operations will be responsible for delivering quality services provided for Health Systems (across, front, mid and business office). The primary focus is to deliver high quality resources who can meet or exceed client requirements for productivity, compliance, and quality. This includes direct reports on quality and education; consulting; and management of the regional directors. The incumbent will ensure resources are aligned appropriately to support clients and hire key personnel to accomplish the company’s long-term goals. The AVP will provide direct leadership and management oversight in all areas of services that we can provide to a client (be it front end, mid cycle, and business office).
ESSENTIAL JOB FUNCTIONS
Industry expert in Acute Healthcare. Strong business and process orientation with a sufficient level of technical expertise in working with Health Systems.
Experience and exposure in managing large clients ($20-50M ACV) sized global operations, at scale.
Drive operational performance while managing expenses and delivering a high level of client satisfaction.
Pinpoint key operating metrics/value drivers and KPIs as it relates to revenue, margin and related metrics.
Drive client satisfaction and net promoter score.
Establish service levels including production and quality targets.
Ensure HIPAA and regulatory compliance.
Drive employee engagement and retention within the teams.
Drive growth along with the dedicated division level client partner teams towards meeting and exceeding the budgeted revenue targets.
Review opportunities to cross-sell within the existing accounts thereby supporting clients with additional services.
Exposure to working on a contingency model with the ability to drive optimal outcomes for the client.
Partner with IT to continuously evaluate and implement technology, AI and automation to gain competitive advantage in the market, provide better reporting or improve operational efficiency.
Ability to use a variety of administrative skill sets and technical knowledge to manage policies, standards and procedures.
Manage the service function (front, middle and back office) in a viable and sustainable business manner.
Plan, organize, monitor and control projects ensuring the utilization of staff knowledge and skill sets, streamlined workflows and available technology to better achieve project objectives.
Perform duties in compliance with Company’s policies and procedures, including but not limited to those related to HIPAA and compliance.
KEY SUCCESS INDICATORS/ATTRIBUTES
Service oriented with proven experience leading a remote workforce within a highly competitive industry.
Ability to assess staff knowledge and skill sets, recognize client requirements, identify gaps and effectively address staff shortcomings.
Lead change and process improvements; ability to manage change in a fast-paced environment.
Skill in examining and re-engineering processes/workflows supporting business operations then leading an organization through change.
Ability to use tools, controls, techniques, established principals and standards to ascertain the quality, effectiveness, security and accuracy of the services provided.
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Strong leadership skills and the ability to develop and mentor staff.
REQUIRED EDUCATION AND EXPERIENCE
At least 8 years previous experience as an operations or Revenue Cycle senior leader with working knowledge of end-to-end services in Acute space or equivalent outsourcing experience.
Must have a strrong background in AR leadership or engagement experience (5+years) ideally specific to Acute Hospital and/or Academic Medical centers
Lean process design, development and deployment experience in Health System environment.
Expert in Acute Healthcare and services provided to Health Systems.
Exposure in managing services across front, middle and back office of the business.
Knowledge of Global operations and ability to lead large size teams.
SUPERVISORY RESPONSIBILITY
Yes
WORK ENVIRONMENT
This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones.
TRAVEL REQUIRED
20%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a US based full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.
SECURITY ACCESS REQUIREMENTS
In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega systems set forth in the “Standard Manager” profile.
Equal Employment Opportunity:
Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories.
Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee may perform other duties as assigned.