The Assistant Director of Online Operations supports the Associate Dean of Online Operations in ensuring that all online programs, courses, sections, and faculty in the Helms School of Government are administered with excellence and in accordance with all applicable policies, standards, and strategic goals. Duties include but are not limited to: regular gathering, analysis, and reporting of data on retention, graduation rates, S-rates and other metrics required for strategic plan; coordination and oversight of departmental staff, Program Directors, and Subject Matter Experts in a process of continual assessment and improvement of programs, courses, and sections; coordination with department’s academic leadership in annual faculty evaluations including oversight of required re-evaluations or performance plans; coordination with Director of Operations with the supervision of the operational, academic, budget, logistic, personnel, and outreach functions of the department, including formulating and implementing administrative and operational policies; and assisting in the planning and managing budget and personnel processes; and acting as the day to day budget administrator. This position is supervised by the Associate Dean for Online Operations and assists in the supervision of the online FSCs, IMs, Program Directors, and SMEs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Support the Associate Dean of Online Operations in the administration of online programs, courses, sections, and faculty.
• Collaborate with the Director of Operations to supervise operational, academic, budgetary, logistical, personnel, and outreach functions.
• Act as the day-to-day budget administrator, including procurement, resource allocation, and coordination with other departments to ensure fiscal responsibility.
• Regularly gather, analyze, and report data on key performance indicators (e.g., retention, graduation rates, S-rates) to support strategic planning and continuous improvement.
• Coordinate with Program Directors and Subject Matter Experts to assess and enhance academic offerings.
• Oversee departmental staff and student workers, and assist in faculty evaluations, re-evaluations, and performance improvement plans.
• Formulate and implement administrative and operational policies aligned with institutional goals.
• Ensure compliance with university policies and accreditation standards in all online operations.
• Evaluate departmental performance and recommend improvements to policies, procedures, and systems.
• Maintain effective communication and collaboration with academic leadership and support departments.
• Stay informed on emerging technologies, processes, and industry benchmarks relevant to academic operations.
• Perform other duties as assigned to support the mission and strategic goals of the Helms School of Government.
• Other responsibilities as required.
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.

SUPERVISORY RESPONSIBILITIES  

This position may oversee student workers.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

• Bachelor’s degree required
• Master’s degree or two to five years of administrative experience
• Advanced knowledge of Microsoft Office Applications and Canvas
• Institutional knowledge of Liberty University and its systems
• Experience in managing multiple tasks and projects

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University.
• Strong organizational skills.
• Computer skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• May be required to travel locally and around campus.
• May be required to sit to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Regularly required to stand, walk, and climb stairs to move about the campus.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting.  It is well lighted, and the noise level is moderate.  Working environment may include facilitation of events outdoors occasionally.   

Driving Requirements

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel.  Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position

Time Type

Full time

Location

Onsite

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.