Americas Cash Operations – Control Manager Lead – Vice President

Join our Americas Cash Operations team and help shape the future of Payment Operations. You’ll play a key role in strengthening our risk and control environment, collaborating with partners across the business, and making a meaningful impact on operational resiliency and regulatory compliance.

As an Americas Cash Operations – Control Manager Lead – Vice President in Payment Operations, you will drive risk and control management across multiple locations, ensuring robust operational controls and regulatory compliance. You’ll collaborate with global teams, support strategic initiatives, and help build a resilient, data-driven control environment. Your work will influence operational improvements and provide significant exposure to senior stakeholders.

Job Responsibilities

• Establish and maintain effective risk and control frameworks for Americas and Global Cash Operations
• Ensure regulatory compliance and audit readiness across operational processes
• Build strong partnerships with Internal Audit, Compliance (CCOR), Testing Center of Excellence, Product, Technology, and Finance teams
• Support the Global Command Center with resiliency model requirements and regulatory needs
• Oversee change management, strategic project controls, and process reviews
• Conduct root cause analysis and implement preventive actions for control issues
• Coordinate internal audits, CCOR assessments, TCoE evaluations, and regulatory examinations
• Support data taxonomy mapping and align with Payment Controls strategic initiatives
• Ensure adequacy and testing of business resiliency plans in line with CIB Resiliency guidelines
• Participate in global and regional control projects to drive operational improvements
• Deliver periodic control reporting to senior stakeholders

Required Qualifications, Capabilities, and Skills

• Demonstrated leadership capabilities with credibility at senior levels
• Strong competency in data tools and analytical applications
• Ability to assess complex business products and identify control issues
• Familiarity with Payment Operations and Treasury Services product sets
• Exceptional interpersonal skills in data presentation, influencing, and negotiation
• Superior verbal and presentation communication abilities
• Strong prioritization, decision-making, and organizational skills
• Diligent, confident, and self-motivated; able to work independently and collaboratively

Preferred Qualifications, Capabilities, and Skills

• People management experience
• Experience leading strategic operations projects on a global scale
• Adaptability and analytical thinking with a questioning mindset
• Experience supporting business resiliency and continuity planning
• Exposure to regulatory examination engagement
• Experience with data taxonomy mapping and strategic control initiatives
• Prior involvement in Payment Controls or similar risk management programs