Alternative Investments, Global Product Operations Associate

Within Global Alternative Investment Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve.  We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce.  Global Alternative Investment Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.

As part of Global Alternative Investment Solutions, the Global Alternative Investment Solutions Product Development group works in conjunction with numerous teams to develop and deliver products for use in the J.P. Morgan Private Bank (PB), JPMorgan Advisors (JPMA) and Chase Wealth Management (CWM) lines of business. 

Team and Position Overview:

The candidate will be part of the Global Alternative Investment Product Development team with a focus on our Alternatives platform offering.   The Global Alternatives Product Development team is responsible for the E2E simplification and scaling of the Alternatives target op model inclusive of key enabling capabilities and differentiating services.  The team’s role spans the full lifecycle of transformation – Vision, Strategy, E2E Op Models, Business Case development, Roadmap planning and execution. 

Role description: The Product Operations Lead is responsible for driving excellence across product governance, communications, and process management. This role oversees the coordination and execution of stakeholder governance forums, as well as annual, quarterly, and monthly planning cycles, and the development of key communications such as newsletters and product launch materials. Acting as the central point for quality control, the individual ensures that best practices are followed for all product releases and training initiatives. The role also includes exploring the integration of product discovery and planning processes into JIRA and implementing feedback mechanisms to support continuous improvement. Success in this position requires strong organizational skills, effective stakeholder management, and the ability to collaborate across product, operations, training, and technology teams to deliver high-quality outcomes.

Job Responsibilities: The ideal candidate leverages a commercial mindset, demonstrates superior analytical skills including data management, and is an effective change leader. 

1. Governance Forums Management

• Coordinate Governance Forums: Facilitate key governance meetings, including Monthly Status Forum, Alts Product Council, and prepare for ad hoc forums such as town halls.
• Annual & Quarterly Planning: Organize the annual and quarterly planning cycles, ensuring alignment across product teams and stakeholders.
• Product Status & Health: Oversee monthly forum on product status, health, and OKRs, driving accountability and transparency.
• Newsletters: Develop and distribute newsletters to communicate key updates and initiatives to stakeholders.

2. Communications & Training

• Product Launch Communications: Serve as the central point and quality control for product launches and releases, ensuring consistent and effective messaging.
• Monthly Comms Forum: Expand on existing communication best practices and establish a monthly forum to review and plan upcoming communications.
• Training Coordination: Maintain a cadence with training teams to ensure all training materials are current and aligned with product changes.

3. JIRA Planning Improvement

• JIRA Optimization: Explore the adoption of JIRA dashboards, JIRA Planning, and JIRA Product Discovery to streamline project discovery, planning and execution.

4. Feedback Management

• Feedback Tracking & Actioning: Develop and manage processes for tracking and actioning feedback received from clients and advisors, ensuring continuous improvement and responsiveness to stakeholder needs.

Required Qualifications, Capabilities and Skills:

• Product Team Experience: Prior experience working on or closely with a product team, with a strong understanding of product development lifecycles, cross-functional collaboration, and the unique challenges and opportunities within product organizations.
• Experience in Governance and Stakeholder Management: Proven ability to organize, facilitate, and drive outcomes in governance forums, planning cycles, and cross-functional meetings.
• Strong Communication Skills: Exceptional written and verbal communication skills, with experience developing newsletters, product launch communications, and training materials.
• PowerPoint Proficiency: Advanced skills in creating, editing, and presenting professional PowerPoint decks for governance forums, newsletters, training sessions, and executive communications. Ability to distill complex information into clear, visually engaging presentations.
• Project Management Expertise: Demonstrated proficiency in project planning, status reporting, and managing key performance indicators to drive successful outcomes.
• JIRA Proficiency: Hands-on experience with JIRA board maintenance, dashboard creation, and process optimization; familiarity with JIRA Product Discovery is a plus.
• Collaboration and Relationship Building: Ability to work effectively with diverse teams, including product, training, technology, and operations groups, fostering a culture of transparency and accountability.
• Attention to Detail: Strong organizational skills and attention to detail, ensuring high-quality deliverables and effective quality control.
• Adaptability and Initiative: Comfortable managing ad hoc requests and forums, with a proactive approach to problem-solving and process enhancement.
• Demonstrates values and diversity & inclusion principles and perspectives.