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Air Import Coordinator/ Jamaica, NY

AV Staffing Solutions
15 days ago
Full-time
On-site
Jamaica, New York, United States
$45,000 - $55,000 USD yearly
Air Import Coordinator 
Location: Jamaica, NY 11413 
Salary: $45,000–$55,000/year (based on experience) Job Type: Full-Time, On-site (not hybrid), Non-Exempt
Department: Air Import Operations

About the Role We're partnering with our client, a global logistics and freight forwarding company, to find an experienced Air Import Coordinator for their Air Import Operations team. This role manages international air import shipments from pre-alert through final delivery, working directly with overseas offices, airlines, CFS facilities, and customers to keep shipments moving smoothly and on time. 
This is a great opportunity for someone who wants to take ownership of their shipments from start to finish, with room to grow within the company. Our client offers a strong, comprehensive benefits package. 

What You'll Do 
Air Import Operations 
  • Manage air import shipments from receipt of pre-alert through final delivery 
  • Review MAWB, HAWB, commercial invoices, packing lists, arrival notices, and other shipping documentation for accuracy 
  • Verify flight details, routing, arrival dates, piece counts, weights, and consignee information 
  • Track shipments from origin through arrival and availability 
  • Monitor airline and CFS availability and coordinate freight recovery, transfer, and delivery 
  • Prepare arrival notices and process freight releases
  • Coordinate with truckers for pickup and final delivery 
  • Monitor shipments through proof of delivery and close files promptly 

Customs & Regulatory Coordination 
  • Provide complete documentation to the Customs Brokerage team for entry preparation
  • Monitor customs clearance status and communicate any holds or documentation issues
  • Coordinate with Brokerage on CBP, FDA, USDA, or other government agency holds when applicable 
  • Escalate discrepancies involving manifests, documentation, or shipment details 

Customer Service 
  • Serve as the primary operational contact for assigned air import accounts 
  • Provide proactive shipment updates, communicating delays, holds, and delivery issues promptly 
  • Respond to customer emails and requests professionally and within service standards 
  • Understand and follow individual customer SOPs 

Overseas Office & Agent Communication 
  • Communicate with overseas offices and agents regarding bookings, pre-alerts, documentation, and routing 
  • Follow up on missing or incorrect documentation before cargo arrival 
  • Identify and escalate recurring origin issues 

Airline, CFS & Delivery Coordination 
  • Coordinate with airlines and CFS facilities on cargo availability, charges, and release status 
  • Coordinate pickup appointments and trucking arrangements 
  • Monitor free time to help minimize unnecessary storage costs 
  • Obtain PODs and investigate delivery discrepancies as needed 

Financial & File Management 
  • Review operational charges for accuracy before file closing 
  • Enter applicable airline, CFS, trucking, and agent charges 
  • Maintain complete shipment files per company record-retention requirements 
  • Close files promptly once requirements are met 

What We're Looking For 
  • 3-4 years of direct air import freight forwarding experience (required) 
  • Strong working knowledge of international air freight import procedures 
  • Experience handling MAWB and HAWB documentation 
  • Familiarity with airline and CFS operations 
  • Working understanding of U.S. Customs clearance procedures 
  • Experience coordinating truckers and final delivery 
  • Ability to manage multiple shipments and priorities at once 
  • Strong written and verbal communication skills 
  • Strong attention to detail and documentation accuracy 
  • Proficiency with freight-forwarding systems, Microsoft Outlook, Excel, and related business applications 

Why Join 
  • Competitive salary: $45,000–$55,000/year, based on experience 
  • Excellent benefits package 
  • Room for growth within the company 
  • Collaborative, hands-on team environment 

This is an on-site, non-exempt position