Agency Logistics & Operations Manager

SUMMARY:

The Agency Logistics & Operations Manager is a dual-focus leadership role responsible for overseeing a dedicated fleet of owner-operators and managing a high-touch logistics account. This position requires a strategic thinker who can balance the nuances of fleet management safety, compliance, and financial optimization, with the rigorous communication and documentation demands of a primary logistics client. You will serve as the central hub between drivers, Unigroup agents, home office, and the customer, ensuring operational excellence and long-term profitability for all stakeholders.

KEY RESPONSIBILITIES:

Fleet Management & Driver Relations

• Fleet Oversight: Manage a current fleet of 8 owner operators, serving as their primary point of contact and advocate.
• Talent Acquisition: Lead recruiting efforts to grow the fleet and implement retention strategies to minimize turnover.
• Financial Optimization: Plan loads to maximize driver miles and revenue; review weekly settlements and order paperwork to ensure accuracy.
• Relationship Building: Invest in the financial success of each owner operator, fostering a culture of mutual respect and professional growth.
• Resource Coordination: Assist with truck rentals and labor coordination to meet client needs.

Safety & Compliance

• Safety First Culture: Maintain an uncompromising commitment to safety standards and regulatory requirements.
• Monitoring: Actively monitor ELD (Electronic Logging Device) data to ensure HOS compliance.
• Maintenance & Records: Oversee equipment maintenance schedules and ensure all driver qualification updates are current.

Logistics Account Management

• Account Ownership: Act as the primary lead for a major logistics account, owning the relationship and ensuring high service levels.
• Operational Execution: Plan and coordinate the full lifecycle of orders, including pickups, transportation, storage, and final delivery.
• Data Integrity: Register and track all orders within the internal system with high attention to detail.
• Communication: Manage heavy email volume and documentation requirements with speed and professional clarity.

Agency Support

• Pricing & Inquiries: Assist Armstrong agents with spot pricing, service inquiries, and operational feasibility.
• Problem Solving: Act as the lead troubleshooter for transit delays, equipment issues, or customer service challenges.

MINIMUM QUALIFICATIONS:  

• Experience: Proven experience in logistics operations, fleet management, or freight brokerage.
• Technical Proficiency: Familiarity with ELD platforms, TMS (Transportation Management Systems), and standard office software.
• Communication: Exceptional written and verbal communication skills, specifically the ability to manage high-volume email threads.
• Analytical Thinking: Ability to optimize routes and schedules for financial efficiency.
• Adaptability: Comfortable working in a remote environment while maintaining high levels of accountability and team engagement.

WORK ENVIRONMENT:

• Location: Remote
• Commitment: Full-time, requiring availability to support a 24/7 industry when critical issues arise.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 
• While performing the duties of this job, the employee is regularly required to talk and hear.  
• This position requires the ability to occasionally lift products and supplies, up to 75 pounds. 
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ANNUAL SALARY RANGE: $70,000 to $90,000, based on work experience.