Account Manager - Equine Logistics - Miami
EquiStaff
Full-time
On-site
Miami, Florida, United States
About the Company
This European brand is the leader in Equine Air Travel worldwide! Established over 30 years ago, this company partners with the leading commercial shipping providers and airlines both domestically and internationally to offer the highest quality transportation solutions for our equine partners. While this role will be specifically focused on the Equine Industry, this brand also works with livestock and exotics!
Job Description
We're looking for a motivated, self-starting individual who will oversee all aspects of international equine air transport operations within the U.S. market. This role combines expertise in live animal logistics with hands-on equine knowledge to ensure that every shipment meets the highest standards of safety, compliance, and professionalism. The successful candidate will manage client relationships nationwide, coordinate complex transport logistics, and lead a dedicated team to ensure smooth and efficient movements of horses worldwide.
The ideal candidate will be detail oriented and capable of managing many moving parts. With shipments consisting of an average of 140 horses, this person must have a strong foundation in equine welfare and be operations-minded to ensure all logistics are both efficient and horse-welfate-appropriate. The ability to grow and maintain key B2B connections is paramount to success.
Job Duties
* Manage and maintain strong relationships with clients, ensuring a high level of satisfaction and trust.
* Coordinate and monitor all aspects of animal (equine) transport logistics, both domestically and internationally.
* Ensure compliance with international, federal, and local transport regulations and animal welfare standards.
* Prepare and deliver accurate quotations, proposals, and transport documentation.
* Negotiate contracts and pricing with clients and service providers.
* Collaborate with cross-functional teams including Operations, Finance, and Regulatory Affairs to ensure seamless service delivery.
* Proactively resolve customer inquiries, service issues, or escalations with professionalism and efficiency.
* Track shipments, provide timely updates to clients, and ensure all documentation is accurate and complete.
* Contribute to process improvements that enhance operational performance and customer experience.
* Manage and maintain strong relationships with clients, ensuring a high level of satisfaction and trust.
* Coordinate and monitor all aspects of animal (equine) transport logistics, both domestically and internationally.
* Ensure compliance with international, federal, and local transport regulations and animal welfare standards.
* Prepare and deliver accurate quotations, proposals, and transport documentation.
* Negotiate contracts and pricing with clients and service providers.
* Collaborate with cross-functional teams including Operations, Finance, and Regulatory Affairs to ensure seamless service delivery.
* Proactively resolve customer inquiries, service issues, or escalations with professionalism and efficiency.
* Track shipments, provide timely updates to clients, and ensure all documentation is accurate and complete.
* Contribute to process improvements that enhance operational performance and customer experience.
* Contribute to the growth and development of Equine Transport services in the US Markets
Job Requirements
- Must be Located within reasonable commuting distance to Miami Business District
- Must have prior experience shipping horses internationally
- Must have strong equine health & welfare knowledge
- Exceptional communication & logistical organization skills
- Ability to grow and maintain a strong rapport in a B2B Capacity
- Willing to travel as needed ~10-30% of time
* Professional Experience in Logistics, Operations, Business Development, Outside Sales preferred
Benefits
Base Salary + Bonus structure
Medical, Dental, Vision insurance
- Designated Card to cover Medical Copays
19 days PTO + 3 paid holidays
401k w/ company match